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Information Request Ticket

To assist you better with your questions or comments regarding the services provided by the Costa Rican Tourism Board, we would respectfully ask that you send the following information to the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.


Complaints Relating to Services Provided by ICT

In accordance with the provisions of Article no. 53 of Executive Order no. 37045 – MP-MEIC “Regulation to Law no. 8220: Protection of Citizens against Excessive Requirements and Administrative Procedures”, every individual or corporation may file a report against the relevant agency or institution regarding the services provided or the behavior of staff while performing their duties, when users deem that it has directly or indirectly affected the services provided and is in violation of the provisions of this Law and its Regulation.

You may send your information by e-mail to the following e-mail address:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Reception of Complaints (Comptroller of Services)

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Rights and Responsibilities

Our responsibilities also include assisting with and processing all complaints, reports, discrepancies and recommendations that you, as a user of our services, deem to be appropriate and necessary to bring to our attention. To this end, we have made tickets available that you will find on this website, which you can use to provide us with the information we need to process it accordingly.

We would like to use this space to list the rights and responsibilities that you have as a user.

Rights of users:

  • To be assisted in a respectful, friendly and effective manner by ICT staff who are appropriately identified with an ID card that accredits them as staff members.
  • To request information about the progress of the procedure or service requested.
  • To exercise the right to file a petition with the ICT’s Office of the Comptroller to file your complaints or reports regarding the quality of services or the treatment received, and for your confidentiality to be respected.

Responsibilities of users:

  • To engage respectfully with ICT staff.
  • To fulfill the requirements needed for your procedure in an accurate and timely manner.
  • To report any inappropriate action or poor service received from ICT employees to the Office of the Comptroller.

At the Office of the Comptroller, it is our pleasure to serve you. You can send your opinions to us by e-mail at the following address:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Procedures and information to citizens

Only available on Spanish

Dear User,
In the interest of informing you regarding the procedures and requirements for services that ICT is legally bound to provide to citizens and legal entities engaged in tourism activities in our country, we are making this space available to you, which contains the following information:

Procedures and requirements established by laws, regulations and executive orders for the development of tourism activities in Costa Rica, which can also be found using the following on the website of the National Catalogue of Procedures of the Ministry of Economy, Industry and Trade at www.tramites.go.cr.

Here, you will find information regarding procedures and requirements related to:

  1. Lineamientos para recepción y atención de denuncias por corrupción planteadas ante el ICT

  2. Declaratoria Turística

  3. Contrato Turístico

  4. Programa Bandera Azul Ecológica

  5. Inscripción a la Certificación para la Sostenibilidad Turística

  6. Marinas y Atracaderos Turísticos

  7. Polo Turístico Golfo Papagayo

  8. Departamento de Ingresos

  9. Licenciamiento de la Marca País para la Promoción Turística de Costa Rica

  10. Inscripción a la Certificación para la Sostenibilidad Turística

  11. Certificación de retención del 2% del impuesto sobre la Renta

  12. Requisitos para transportistas de turismo

  13. Zona Marítimo Terrestre.

  14. Lineamientos para recepción y atención de denuncias por corrupción planteadas ante el ICT

  15. Contraloría de Servicios

  16. This email address is being protected from spambots. You need JavaScript enabled to view it.

  17. Plan de Mejora Regulatoria del Instituto Costarricense de Turismo

  18. Avance en la Ejecución del Plan de Mejora Regulatoria del ICT

  19. document Plan de Mejora Regulatoria del ICT 2016 (59 KB)

  20. Plan de Mejora Regulatoria del ICT 2017
  21. Informe de Ley 9398 - Ley para perfeccionar la rendición de cuentas

También estamos incluyendo información sobre la Contraloría de Servicios del Instituto y una boleta para que usted pueda completarla, brindándonos cualquier inquietud que tenga por la información o servicio recibido, de lo cual le estaremos muy agradecidos, pues con ello nos permitirá ofrecer un mejor servicio.

ATENDERLO BIEN, ES NUESTRO COMPROMISO